The Sales Associate is responsible for customer satisfaction as per the company Mission Statement within a fastpaced, high volume duty-free retail store. This includes customer service, generating sales, store housekeeping, merchandising, signing, pricing, cash register operations (POS), adherence to Custom Regulations, loss prevention and all Company Policy/Procedure standards. The Sales Associate is held to the Fair and Accurate Transaction Act (FACT) for the protection of customer and other person information regarding receipts for debit and credit cards.
1. Ensure each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging all customers, maintaining excellent standards, and handling inquires/service in a professional manner with all components of excellent customer service 2. Maintain an awareness of all product knowledge information, merchandising promotions, and advertising 3. Assist customers by identifying and fulfilling needs and wants and by creating up-sales and add-on purchases 4. Participate in meeting store incentives as defined by Duty Free Americas, Inc. 5. Accurately and efficiently complete all sales transactions and maintain proper cash, media balances at POS registers including following laws and regulations of credit card confidentiality 6. Assist in processing and replenishing merchandise; participate in receiving inventory and monitoring floor stock 7. Assist in floor moves, merchandising, display maintenance and store housekeeping 8. All other duties as assigned by management
1. Ability to process information/merchandise through computer system and POS register system. 2. Ability to speak and hear effectively with customers, vendors and/or associates of organization. 3. Ability to read, count (perform basic mathematical functions-add, subtract, divide & multiply) and write to accurately complete all documentation. 4. Ability to freely access all areas of the store location. Other physical demands include frequently standing for long periods of time; walking; and ability to reach, stoop, kneel, crouch, climb and balance. 5. Ability to operate and use all equipment (electronic & manual) necessary to perform job function. 6. Ability to work varied hours/days as business needs dictates. 7. Vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 8. Ability to regularly lift and/or move up to ten (10) pounds, frequently lift and/or move up to thirty (30) pounds and occasionally lift and/or move up to fifty (50) pounds.
Education and/or Experience
1. No experience necessary, preferable experience in a retail customer service environment 2. High School Graduate, G.E.D. or equivalent work experience of one year 3. Ability to work well under pressure 4. Strong organizational skills along with excellent oral and written communication ability
Professional retail sales environment with minimal privacy utilizing standard retail sales/inventory equipment; with a medium to high noise level and with occasional exposure to elements such as dust fumes, noise and odors.
To apply please email resume to: email@example.com or firstname.lastname@example.org